An ombudsperson, together with a member of the student body of the HFBK, performs the task of the complaints office in examination matters.
The ombudspersons take a neutral stance and can, as needed, advise, mediate and act as moderators in disputes. All inquiries are treated confidentially. In accordance with § 99 HmbHG, the ombudsman or ombudswoman is elected by the university senate from the group of professors for a period of two years. The member of the student body is appointed for one year at a time by the General Student Committee of the HFBK student body; repeated election and appointment are permitted.
Most recently, the ombudspersons were elected in the University Senate in November 2020 in accordance with §11 Basic Regulations HFBK and appointed by the AStA: Prof. Jesko Fezer und Asma Abo Mostafa (Stud.)